We may collect personal information that you provide to us, including, but not limited to, your name, email address, and any other information you provide when you communicate with us or use our services.
We may also collect non-personal information automatically when you visit the Site. This information may include your IP address, browser type, operating system, access times, and the pages you viewed directly before and after using the Site.
Use of Information
The information we collect is used for:
· Providing and maintaining the Site
· Improving our services and customer experience
· Sending you administrative information, such as updates on policies or important notices
· Responding to your inquiries, questions, and/or other requests
We are committed to maintaining the security of your information and take all reasonable precautions to protect it. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
The Site may contain links to third-party websites. We have no control over these websites and are not responsible for their privacy policies or practices.
1. Restocking Fee:
◦ A 25% restocking fee will be applied to all returned items. This fee helps cover the costs associated with processing and restocking returned merchandise.
2. Return Eligibility:
◦ Items must be returned in like-new condition, ensuring they are unused, undamaged, and in their original packaging.
◦ Returns must be initiated within 15 days of the date of receipt.
3. RMA Number Requirement:
· A picture of product and package to be submitted at the time the RMA is being requested.
◦ To facilitate the return process, a Return Merchandise Authorization (RMA) number must be obtained before shipping the item back.
◦ Please contact our customer service team at [Customer Service Email/Phone] to request an RMA number. Include your order number, item details, and reason for return in your communication.
4. Shipping Instructions:
◦ Pack the item securely to prevent damage during transit.
◦ Clearly mark the RMA number on the outside of the package.
◦ Ship the return with a reliable carrier that provides tracking information.
5. Refund Process:
◦ Once the returned item is received and inspected, we will process the refund minus the applicable restocking fee.
◦ Refunds will be issued to the original payment method.
◦ Certain items may not be eligible for return
7. Damaged or Defective Items:
◦ If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any applicable shipping costs.
ImageOne Impact reserves the right to refuse returns that do not meet the above criteria or are outside the specified return period.
For any questions or assistance regarding our return policy, please reach out to our customer service team at 1-800-818-0222
Thank you for choosing ImageOne Impact We appreciate your business!